Real engagements. Measurable outcomes.

A selection of recent work — anonymised at the client's request — showing how a multidisciplinary approach delivers results across operations, people and technology.

Case Study 01 — Hospitality Group

Multi-site operational overhaul for a growing London hospitality group

Operations HR & People IT & Digital Change Management

The Challenge

A privately-owned London hospitality group with five venues had grown rapidly over three years but was struggling with the operational cost of that growth. Standards varied significantly between sites, back-office reporting was manual and slow, and staff turnover was approaching 90% year-on-year — well above industry average. The founders were spending most of their week firefighting instead of leading the business.

What We Did

  • Site-by-site operational audit across all five venues
  • Developed standard operating procedures for front and back-of-house
  • Selected and implemented an integrated rota, inventory and reporting system
  • Rebuilt onboarding programme and introduced structured performance reviews
  • Established weekly KPI reporting rhythm between site managers and directors

The Outcome

Six months into implementation, labour cost as a percentage of revenue had fallen by more than a fifth, staff turnover was down substantially, and the founders had reclaimed their time to focus on the next phase of expansion.

22%
Reduction in labour cost as % of revenue
35%
Drop in staff turnover within 6 months
5→1
From 5 reporting formats to one unified dashboard
Case Study 02 — Staffing Firm

Scaling foundations for a fast-growing UK labour supply business

SME Advisory HR & People Operations IT & Digital Growth Strategy

The Challenge

A founder-led temporary staffing company serving the UK construction sector had scaled to £2.4M turnover in three years — but on largely ad-hoc processes. There was no clear management structure below the founders, compliance controls around IR35 and right-to-work checks were inconsistent, and administrative workload had become the bottleneck to growth. Two key clients had recently flagged concerns about worker vetting standards.

What We Did

  • Full HR audit and compliance review (IR35, right-to-work, worker classification)
  • Designed org structure and introduced a management layer between founders and operations
  • Selected and integrated CRM, payroll and timesheet systems into a single workflow
  • Built client onboarding and worker vetting SOPs, with digital record-keeping
  • Developed a sector diversification plan to reduce reliance on construction alone

The Outcome

Twelve months post-engagement, the business had delivered its strongest growth year to date, cleared an HMRC compliance audit without findings, and the founders had freed up around a full working day per week previously spent on administration.

60%
Year-on-year revenue growth post-engagement
0
Findings in subsequent HMRC compliance audit
~40h
Weekly admin hours reclaimed across the leadership team
Your Business, Next

What would measurable improvement look like for your business?

Every engagement is different because every business is different. Start with a conversation — no pitch deck, no obligation.